Help
Answers to common questions. Can't find yours? Contact us.
Getting started
How do I set up tracking?
Create an account, then choose Myself or Someone I care for. Next, open Plan and add what you want to track: medications, supplements, routines, nutrition or side effects. Each item goes in a group (for example "Pain" or "Skin regimen"), and each group becomes a column on the week grid.
Can I track more than one person?
Yes. Open the name menu at the top left and choose + Track someone else. Use the same menu to switch between people.
What schedule options are there?
An item can happen at set times on chosen days of the week, every N days (for example a patch changed every 3 days), or as needed. As-needed items can have a minimum gap between doses and a daily maximum.
What do bold and italic items mean?
Required items appear in bold and optional ones in italic. You can change this when you edit an item.
Logging
How do I log a dose?
On the Day view, tap a scheduled dose to mark it done, or use the sidebar for as-needed items and side effects. On the Week view, click any cell to log in that time block.
Why did I get a warning when logging?
MedaTrack warns you when an as-needed dose is sooner than the minimum gap or would go over the daily maximum. It's a reminder to double-check, not medical advice. Follow your prescriber's instructions.
Someone else already logged this dose. What happened?
MedaTrack stops two people logging the same scheduled dose. Check the entry to see who logged it and when.
I logged something by mistake. Can I fix it?
Yes. Open the entry to edit or delete it. Changes are recorded in the care team's activity log.
Which timezone are times shown in?
Schedules use the patient's timezone, so everyone on the care team sees the same day even if they live elsewhere. The patient's timezone is in profile settings.
Care team
How do I invite family members?
Go to Care team, create an invite link, and send it to them however you like. Links can be used once and expire after 7 days. You can revoke a link before it's used.
What can each role do?
- Owner: full control, including the team, profile settings and deleting the profile
- Caregiver: can change the plan and log
- Logger: can log doses, side effects and notes
- Viewer: read-only
How do I leave a care team or remove someone?
On Care team, you can leave any team you belong to, and owners can remove members. Every team needs at least one owner, so the last owner has to make someone else an owner before leaving.
Records and your account
How do I share records with a doctor?
Open History, filter by date range, group or item, and export to CSV. You can also print the Week view, which fits on a landscape page.
How do I change my password?
Click your name at the top right to open settings. Changing your password signs you out on your other devices.
I forgot my password.
Password reset by email isn't available yet. Contact us and we'll help you get back in.
How do I delete a profile and its data?
An owner can open the profile settings from the name menu and delete the profile. This permanently removes all of that person's records for everyone on the care team.
How do I delete my account?
Open Settings (your name at the top right) and use "Delete your account". Profiles no one else is on are deleted with it. If you're the only owner of a shared profile, make someone else an owner first.